Shipping policy

Thank you for shopping with us! We want to ensure that your order arrives as quickly and safely as possible. Below, you’ll find important information about our shipping practices.

1. Processing Time

  • Order Processing: All orders are processed within 3-10 business days of receiving your order. Orders are not processed or shipped on weekends or public holidays.
  • Order Confirmation: You will receive an email confirmation once your order has been placed, and a second email when your order has shipped, which will include tracking information (if available).

2. Shipping Rates & Delivery Times

  • Shipping Costs: Shipping costs are calculated at checkout based on the shipping method you choose and the delivery location.
  • Delivery Time: Estimated delivery times are as follows:
    • Standard Shipping: 2 to 6 business days
    • Express Shipping: 2 to 4 business days
    • International Shipping: 7 to 12 business days (depending on the destination country)
    Please note that delivery times are estimates, and delays may occur due to factors beyond our control, such as weather, customs, or carrier issues.

3. Shipping Methods

We offer the following shipping methods:

  • Standard Shipping via Carrier
  • Express Shipping via Carrier
  • International Shipping via Carrier (for international orders)

Please note that shipping carriers may vary depending on your location and the shipping method selected.

4. International Shipping

For international shipments, please be aware that customs fees, duties, taxes, or import charges may apply, depending on your country’s regulations. These charges are the responsibility of the customer and will be collected by the carrier at the time of delivery.

5. Order Tracking

Once your order has shipped, you will receive an email with tracking information. You can use this information to track your order’s progress. Please note that tracking may take up to 24-48 hours to update once the carrier has received the shipment.

6. Lost or Damaged Shipments

While we do our best to ensure your order arrives in perfect condition, occasionally, shipments may get lost or damaged in transit. If you believe your order has been lost or damaged, please contact us immediately at info@thesmartvac.com. We will work with the carrier to resolve the issue and, if necessary, arrange for a replacement or refund.

7. Address Accuracy

Please ensure that your shipping address is correct before completing your order. We cannot be held responsible for delays or delivery issues caused by incorrect or incomplete address information. If you need to update your shipping address, please contact us as soon as possible.

 

8. Signature on Delivery

Wee may require a signature upon delivery. If you are unavailable to sign for the package, the carrier will leave instructions for re-scheduling the delivery Unless the preferred option is to leave the package in a safe place.

9. Shipping Delays

While we strive to ensure timely delivery, factors such as high demand, weather conditions, and global events may cause delays. We recommend allowing additional time for delivery during peak seasons like holidays.

10. Contact Us

If you have any questions regarding our shipping policy or need assistance with your order, please don’t hesitate to contact us:
The Smartvac
info@thesmartvac.com